FAQ
Frequently Asked Questions (FAQ)
Shipping Information
Q: What are your shipping options and delivery times?
A: We offer standard and express shipping within France. Standard shipping typically takes 3-8 business days, while express shipping takes 2-4 business days. Delivery times may vary depending on the destination within France.
Q: How much does shipping cost?
A: Shipping costs vary based on the delivery method and destination. You can view the shipping cost for your order at checkout before finalizing your purchase.
Q: Do you ship internationally?
A: Currently, we only ship within France. International shipping will be available soon.
Return and Exchange Policies
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. To initiate a return, please visit our Returns page.
Q: Can I exchange an item?
A: Yes, exchanges are accepted within 30 days of purchase for items in their original condition. Please contact us to arrange an exchange.
Sizing and Fit
Q: How do I find my size?
A: Refer to our Size Chart to find the best fit for you. If you're between sizes or need further assistance, our customer service team is happy to help.
Q: Do your clothes fit true to size?
A: Most of our items fit true to size, but we recommend checking the product description for any specific sizing notes.
Payment Methods
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment information. Your details are processed through a secure payment gateway.
Order Tracking
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our Order Tracking page to check the status of your delivery.
Q: I haven’t received my order. What should I do?
A: If your order is past the estimated delivery date, please contact us with your order number, and we will assist you in locating your package.
Product Care
Q: How do I care for my new clothes?
A: Generally, we recommend washing items in not too hot or very cold water and laying them flat to dry to maintain their quality and longevity.