Shipping and Delivery

Shipping and Delivery Policy

At Korak Hidden Horizon, we strive to provide you with a seamless shopping experience. Here is everything you need to know about our shipping and delivery process.

Shipping Options and Costs

Domestic Shipping (within France):

  • Standard Shipping: €7.00 
    • Delivery Time: 3-8 business days
  • Express Shipping: €16.00
    • Delivery Time: 2-4 business days

International Shipping:

  • Currently, we only ship within France. International shipping options will be available soon.

Order Processing Time

All orders are processed within 2-5 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email once your order has been shipped, along with tracking information.

Delivery Time

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Shipping Restrictions

We do not ship to P.O. boxes or military addresses. Orders can only be shipped to physical addresses within France.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using this number on our Order Tracking page or directly on the carrier's website.

Lost or Damaged Packages

Korak HH is not liable for any products lost or damaged during shipping. If you received your order in a damaged condition, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Address

Please ensure that all shipping information is correct. If you provide an incorrect address, we cannot be held responsible for lost packages. If a package is returned to us due to an incorrect address, you will be responsible for the additional shipping cost to resend the package.

Delivery Issues

If you experience any issues with the delivery of your order, please contact us. We will do our best to assist you in resolving the issue.

 

Thank you for shopping with Korak HH. We appreciate your business and look forward to serving you again!