Return & Refund Policy

Return and Refund Policy

At Korak Hidden Horizon, we want you to love your purchase. If you're not completely satisfied, we are here to help.

Q: What is your return policy?
A: We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unwashed, and in the same condition that you received it, with tags attached. Please note that sale items are not eligible for returns.

Q: How do I return an item?
A: To initiate a return, us with your order number and reason for return. We will provide you with instructions on how to send your item back to us. Please note that return shipping costs are the responsibility of the customer.

Q: When will I receive my refund?
A: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Q: Can I exchange an item?
A: Yes, we offer exchanges within 30 days of purchase for items in their original condition. To exchange an item, please contact our customer us with your order number and details of the item you wish to exchange. We will guide you through the exchange process.

Q: What if I receive a damaged or incorrect item?
A: We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the item. We will work with you to resolve the issue as quickly as possible.

Thank you for shopping with Korak HH. We appreciate your support as we grow our brand and strive to provide you with quality products and excellent customer service.